1. INTRODUCTION
The erstwhile Consumer Protection Act, 1986 and the rules and
regulations framed thereunder (the "CPA
1986") were formulated with a view to protect the
interests of the consumers and prescribed a mechanism for
settlement of consumer disputes.
With the dynamics revolving around buying and selling of
products and services changing rapidly in light of advancement in
technology and increasing use of e-commerce, there was a dire need
to suitably amend and update the laws pertaining to consumer
protection in India. Accordingly, on August 06, 2019, the
Parliament of India passed the landmark Consumer Protection Bill,
2019, with the objective of providing timely and effective
administration of both consumers and sellers, taking into account
modern advancements in the mediums of commerce. The Consumer
Protection Act, 2019 (the "CPA 2019")
was published in the official gazette of India on August 09, 2019.
However, the provisions of the CPA 2019 did not
