The Department of Consumer Affairs, Ministry of Consumer
Affairs, Food and Public Distribution, on August 02, 2019[1] have issued the e-commerce
guidelines for consumer protection, 2019
("Guidelines") in order to safeguard the
interest of the consumers. The Guidelines are open for views or
comments from stakeholders and the deadline for such comments has,
on September 16, 2019, been extended from September 16, 2019 to
October 31, 2019.[2] The Guidelines
are only applicable to Business-to-Customer e-commerce entities.
The Guidelines are also applicable to all B2C e-commerce entities
involved in digital content products.
Key Highlights
In this article, we shall discuss the salient features of the
Guidelines as follows:
