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ARTICLE · 13 FEBRUARY 2020

Consumer Protection (E-Commerce) Rules, 2019

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To protect consumers from online fraud, the Ministry of Consumer Affairs has introduced draft Consumer Protection (E-Commerce) Rules, 2019 (Rules) to regulate e-commerce platforms operating in India.

IndiaConsumer Protection
Quest IP
Quest IP

To protect consumers from online fraud, the Ministry of Consumer Affairs has introduced draft Consumer Protection (E-Commerce) Rules, 2019 (Rules) to regulate e-commerce platforms operating in India. The Ministry published the draft Rules to obtain stakeholder feedback with the aim of notifying them under the amended Consumer Protection Act, 2019. The Rules propose to regulate price manipulation and quality control by e-commerce entities, inter alia requiring them to adhere to a strict set of guidelines to enable consumers to make informed decisions on purchases, prevent fraudulent transactions and unfair and deceptive trade practices, control sale of counterfeits.

Some of the highlights of the Rules include:

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