Negotiating Technology Agreements In The Age Of AI: Key Considerations For Canadian Organizations

Artificial intelligence has moved rapidly from a novelty to an operational reality, with organizations across Canada using it for document automation, customer service chatbots, predictive analytics and cybersecurity monitoring. But while the technology has evolved dramatically, the contracts that govern these vendor relationships have not always kept pace. Traditional technology agreements often fail to address the distinct risks that AI introduces, and organizations that rely on standard-form vendor terms may find themselves exposed in ways they did not anticipate.

This Insight builds on themes explored in our previous articles on topics such as managing privacy and cybersecurity risks with vendors, AI note-taking tools and e-commerce terms and conditions by examining the contractual provisions for AI procurement. We also highlight the Canadian Centre for Cyber Security’s Top 10 Artificial Intelligence Security Actions primer, which offers practical guidance for strengthening