Your obligations in a workers compensation claim – what workers need to know

You have lodged a workers compensation claim and liability has been accepted by the insurer. Great! But now, what else do you need to know?

Navigating the workers compensation system and establishing a relationship with the insurance company can be daunting at first. So, it's important to understand your obligations under the legislation and what is expected from you during this process.

This article covers some of the general expectations which you should be aware of while pursuing your workers compensation claim.

1. Point of Contact

At the beginning of your claim, the insurance company will assign a case manager to coordinate your claim. They will be your main point of contact for any payment queries as well as medical treatment and expenses.