Franchise dispute process - the basics

Relationships are key in franchising. By its nature, franchising involves an ongoing business relationship that in some cases can span decades.

Issues will inevitably arise in a franchise relationship. Sometimes, those issues can be dealt with quickly and in a way that allows both parties to carry on their business in a positive manner. Other times, an issue has become too big, or a series of smaller issues linger, and some type of third party intervention is required.

The Franchising Code of Conduct (Code) contains a dispute resolution procedure. While it is not compulsory (subject to a couple of exceptions), it can be a helpful way of resolving disputes effectively and is often used.