Mass. Chapter 93A Claims Require Specific In-State Conduct

In order to state a viable Chapter 93A, § 11 claim, a plaintiff must make specific, factual allegations about the conduct that occurred primarily and substantially within the Commonwealth of Massachusetts, the U.S. District Court for the District of Massachusetts recently confirmed. In diversity action Crunchtime! Info. Sys., Inc. v. Frisch's Rests., Inc., a restaurant software developer alleged breach of contract, breach of the implied covenant of good faith, and a Chapter 93A violation against a restaurant chain. Plaintiff, a Delaware corporation with a principal place of business in Massachusetts, provides software services to restaurants across the world. Defendant, an Ohio corporation with a principal place of business in Ohio, operates franchises primarily in the Midwest. Defendant moved to dismiss only the Chapter 93A violation for failure to state a claim.