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ARTICLE · 31 MARCH 2017

FTC Releases Annual Summary Of Consumer Complaints

Troutman Pepper Locke LLP
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The Federal Trade Commission has released its annual summary of consumer complaints for 2016, contained in the FTC's latest Consumer Sentinel Network Data Book.

United StatesConsumer Protection
Timothy St. George
Timothy St. George
David Gettings
David Gettings
David Anthony
David Anthony
John Lynch
John Lynch
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The Federal Trade Commission has released its annual summary of consumer complaints for 2016, contained in the FTC's latest Consumer Sentinel Network Data Book.  The FTC compiles the report annually based on complaints received by the Consumer Sentinel Network.  Complaints include those made directly by consumers to the FTC, as well as complaints received by state and federal law enforcement agencies, national consumer protection organizations, and non-governmental organizations.

Complaints from consumers concerning debt collection were the most numerous, with "imposter scams" and "identity theft" comprising the second- and third-largest categories of complaints, respectively.  Complaints regarding credit reporting also remained in the top 10.

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