Website Terms Of Sale – Not "As Seen On Screen"

The European Commission has published the results of an investigation into websites selling electronic goods, and has found that more than half of them fail to comply with consumer protection laws.

Of the 369 websites selling items such as digital cameras, mobile phones, DVD players, and game consoles, 203 were flagged as requiring further investigation by national authorities, typically on the grounds that the websites failed to supply adequate information on consumer rights.

The most common problems highlighted that retailers were:

• Providing no information or misleading information about the consumer's right to withdraw (a consumer has seven days to return the product without giving a reason, in exchange for a refund);