Earlier this year, DMH Stallard and the Cloud Industry Forum published a whitepaper providing guidance to customers and cloud service providers on best practice in cloud contracts.
Best practice recommendations include:
- Local law for local customers
- Identifying location of data centres
- Documented management systems, processes and resources
- Clear SLAs showing average availability times
- Clear statements of what losses a cloud service provider will cover
- Adequate opportunity for customers to retrieve their data
- Migration assistance to a replacement provider
- Also, cloud service providers can accredit under the Cloud Industry Forum's Code of
Practice.
We see best practice and accreditation increasing in importance
as customers seek to differentiate between cloud service providers
and get the protection they need. Also, we see cloud service
providers responding to this for a way of standing out in a crowded
market and offering reassurance to customers.
The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.
