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ARTICLE · 12 OCTOBER 2026

Data Protection Update: Are You Ready For Data Complaints?

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The Data (Use and Access) Act 2025 (DUAA) introduces an important new compliance duty for businesses. From 19 June 2026, all organisations must have a clear and accessible process for handling data protection complaints.

United KingdomPrivacy
Rebecca Leeves
Rebecca Leeves
Sasha Floate
Sasha Floate

The Data (Use and Access) Act 2025 (DUAA) introduces an important new compliance duty for businesses. From 19 June 2026, all organisations must have a clear and accessible process for handling data protection complaints.

The Information Commissioner’s Office (ICO) wants businesses to resolve data protection concerns “in-house” before approaching the regulator. The aim: quicker outcomes for individuals, less pressure on ICO resources, and stronger data subject trust.

What the new rules require

A “data protection complaint” arises when someone believes your business has breached data protection law in handling their personal data. The complainant could be a customer, client, third party or employee — anyone whose data you process. Importantly, the complaint must relate to the handling of personal data; a complaint purely about service quality does not qualify, even if it touches on data rights.

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The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

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