Making London Underground Fit For The Future

Helping TfL create a new customer-focused operating model for tube stations

In a city of nearly ten million, a safe and reliable transport system is crucial. Transport for London (TfL), one of the most instantly recognised brands in the world, is at the heart of the London economy and central to the smooth running of one of Europe's largest cities.

Keeping the London Underground (LU) moving is highly complex and challenging. More than 1.3 billion journeys were made in 2015/16; the tube carries 4 million passengers - more than the entire population of Wales - every day.

Attempting to change an organisation that has existed for 150 years requires more than just good ideas - it needs meticulous planning, creativity and careful consideration of all the challenges, not least the need to transport passengers safely and reliably across London.