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ARTICLE · 29 JULY 2021

Don't Bet(fred) On Your Exclusion Clauses

A recent case in the High Court (Andrew Green -v- Petfre (Gibraltar) Limited t/a Betfred) has highlighted the importance of adequately signposting exclusion clauses in consumer terms and conditions.

United KingdomLitigation, Mediation & Arbitration

A recent case in the High Court (Andrew Green -v- Petfre (Gibraltar) Limited t/a Betfred) has highlighted the importance of adequately signposting exclusion clauses in consumer terms and conditions.

What are exclusion clauses? Clauses which restrict or exclude liability; for example, clauses which exclude or restrict a person from pursuing a right or remedy (as happened in this case).

The facts of the case

In January 2018, Mr Andrew Green played a blackjack game on Betfred's mobile casino app for 5 hours non-stop. By the end of his 5-hour stint, the app showed that he was in the money and had won £1,722,500.24. Mr Green then tried to withdraw his jackpot but the app prevented him from doing so.

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