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ARTICLE · 24 NOVEMBER 2016

What Citizens Think About The Public Sector

Deloitte
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Understanding citizen attitudes has always been important to government and the public sector. Political leaders strive to respond to the electorate's priorities and public service managers want to deliver on citizen expectations.

United KingdomGovernment, Public Sector
Deloitte LLP
Deloitte LLP
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Understanding citizen attitudes has always been important to government and the public sector. Political leaders strive to respond to the electorate's priorities and public service managers want to deliver on citizen expectations. But a clear view on what matters to the public is more important than ever in an age of spending restraint – it allows the public sector to make informed choices about allocating resources and reforming services in ways that deliver the most citizen impact.

For this year's State of the State report, Deloitte LLP and Reform commissioned Ipsos MORI to survey more than 1,000 members of the public on their attitudes and expectations of the public sector. The research offers seven headline findings:

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