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ARTICLE · 06 MAY 2022

The Pensions Brief: April 2022

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The Pensions Ombudsman has published a factsheet on its Early Resolution Service (ERS). The factsheet covers points including the following...

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Issues affecting all schemes

Pensions Ombudsman – Early Resolution Service

The Pensions Ombudsman has published a factsheet on its Early Resolution Service (ERS). The factsheet covers points including the following:

  • The ERS is intended to be used for complaints that the Ombudsman believes can be resolved informally through consent and cooperation rather than a formal opinion by an Adjudicator or determination by the Ombudsman.
  • Use of the ERS is voluntary and all the parties to a complaint must agree for it to be used.
  • Complaints will be transferred to the Adjudication Team if the parties cannot agree a resolution or if one party says that it no longer wishes to use the ERS.

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This Mayer Brown article provides information and comments on legal issues and developments of interest. The foregoing is not a comprehensive treatment of the subject matter covered and is not intended to provide legal advice. Readers should seek specific legal advice before taking any action with respect to the matters discussed herein.

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