What is the biggest change in outsourcing over the past decade?
Probably the level to which it has become an established part of
the executive toolkit – no longer an exotic strategy
adopted by the manager as he returns from a career-break spent
completing an MBA at Harvard.
Outsourcing has become a normal and accepted business strategy
for different types of company and business functions. But there is
a world of difference between procuring a service and working with
a partner. Despite the way most suppliers toss around
'partnership' during the sales process.
As outsourcing has matured though, it has become clear that it
works best when there is a genuine sense of partnership and
collaboration. This is hard to create, and even harder to sell, but
it is possible.
