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ARTICLE · 12 NOVEMBER 2026

CMA Announces Three More Consumer Protection Settlements – Forecasts Its Enforcement Priorities Moving Forward

Slaughter and May
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The UK's Competition and Markets Authority has now settled seven of its eight initial consumer protection investigations, imposing nearly £12 million in fines and securing £2.4 million in consumer redress. With only the viagogo case remaining open, the CMA has outlined its enforcement priorities for the coming period, signaling reduced leniency for pricing violations and introducing new focus areas including AI products and subscription contracts.

United KingdomConsumer Protection
Tim Blanchard
Tim Blanchard
Lisa Wright
Lisa Wright
Steve Miller
Steve Miller

The Competition and Markets Authority (CMA) announced today that it has agreed to settle three of its ongoing consumer protection investigations, and in a new blog post, plotted its enforcement path forward. 

Of the eight initial consumer protection investigations the CMA opened, seven have now settled. 

In November 2025, the CMA launched its consumer protection enforcement programme under its new DMCCA powers by opening investigations into eight businesses, focusing on online pricing practices: StubHub, viagogo, AA Driving School, BSM Driving School, Gold's Gym, Wayfair, Appliances Direct and Marks Electrical. Following today’s announcement, only the viagogo investigation remains open, as those into Wayfair, Appliances Direct and Gold’s Gym have now concluded (we have previously discussed the settlements involving AA and BSM Driving Schools, Marks Electrical and StubHub).

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