On 9 April 2020, the Departments of Health, Trade and Industry,
and Competition issued a directive in terms of Section 27(2) of the
Disaster Management Act, 2002 that allows call centres that provide
health, safety, social, support, government and financial services
to international markets to operate during the Coronavirus
(COVID-19) lockdown.
The operation of these call centres is subject to strict
conditions which include, amongst other things, the requirement
that:
- each call centre conducts a risk assessment to identify,
mitigate and eliminate potential exposure to Coronavirus (COVID-19)
transmission
- employees maintain a social distance of at least one and a half
square metres
