Justina Olayinka1
1. Introduction
Conflict can be described as a disagreement, misunderstanding,
argument, and clash of interest, opinion, and principles amongst
peoples or groups without reaching an agreement or settlement. It
involves a difference between opposing ideas, interests, or
individual proclivities and stems from differences in values,
objectives, needs, or perceptions.
However, conflict can manifest at various levels, ranging from
interpersonal to international. There is also tendency for
conflicts within an organisation which could result in physical,
emotional, environmental, or other damages affecting
productivity.
Though, conflict in the workplace is traumatic and unpleasant,
they are unpredictable events that cannot be ignored. These
conflicts can arise unexpectedly, involving disputes between
management and staff, among staff members, and even between clients
and staff. Nonetheless, whenever it arises it must be handled with
care to
