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ARTICLE · 22 APRIL 2025

Consumer Protection Code Reform – Obligations To Comply With Accessibility Requirements

McCann FitzGerald LLP
McCann FitzGerald LLP
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McCann FitzGerald LLP

McCann FitzGerald LLP

McCann FitzGerald LLP’s London office acts for Irish, UK and international clients on Irish law...

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Regulated firms should take steps to ensure their processes and services are appropriately designed so as not to disadvantage persons with a disability...

IrelandConsumer Protection
Darragh Murphy
Darragh Murphy
Clare Gillett
Clare Gillett
Josh Hogan
Josh Hogan
Adam Finlay
Adam Finlay
James Fitzgerald
James Fitzgerald
Holly Draper-Spillane
Holly Draper-Spillane
John Boyle
John Boyle
Alice Dunphy
Alice Dunphy
Jennifer Ekomaru
Jennifer Ekomaru

Regulated firms should take steps to ensure their processes and services are appropriately designed so as not to disadvantage persons with a disability when interacting with the firm. As well as dealing with accessibility requirements under the European Union (Accessibility Requirements of Products and Services) Regulations 2023, regulated firms should take steps to ensure that they comply with accessibility requirements under the new Consumer Protection Code.

New Consumer Protection Code

Following a comprehensive review of the Consumer Protection Code, the Central Bank of Ireland (the "Central Bank") published a revised version of the Consumer Protection Code, together with a feedback statement which outlines the rationale for the approach adopted by the Central Bank in updating the Consumer Protection Code.

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