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ARTICLE · 23 MARCH 2026

World Consumer Rights Day (Part 3): Mandatory Withdrawal Button Coming June 2026

William Fry LLP
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To mark World Consumer Rights Day, the William Fry Technology team prepared a three‑part series highlighting key EU consumer law developments set to shape consumer digital contracts in 2026.

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To mark World Consumer Rights Day, the William Fry Technology team prepared a three‑part series highlighting key EU consumer law developments set to shape consumer digital contracts in 2026.

Part 1 sets the scene by examining the policy direction of travel through the proposed Digital Fairness Act. Part 2 looks at recent developments affecting the treatment of streaming services under EU consumer law. This Part 3 turns to the upcoming changes to online withdrawal rights and the introduction of the mandatory “withdrawal button”.

What is changing for online withdrawal rights in 2026?

From 19 June 2026, EU Directive 2023/2673 as regards financial services contracts concluded at a distance (Distance Marketing Directive) introduces a new requirement for online retailers in the EU to provide consumers with an easily accessible and clearly visible withdrawal button.

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