Pradyun1
The Consumer Protection Act, 2019 (“CPA 2019” or
“the Act”) enacted by the Parliament of India will
bring in force the much needed legal regime change which in
addition to comprehensively modernizing the trade system to keep
pace with the current times also revamps the legal structure by
replacing the three-decade-old Consumer Protection Act, 1986
(“CPA 1986”).
The CPA 1986 which had undergone three amendments in 1991, 1993
and 2002, was still found to be needing empowering provisions to
tackle challenges posed by online transactions, and tele and
multi-level, and digital marketing.
One of the major changes brought forth by CPA 2019, is to
provide provisions to check subversive trade practices, both
offline and online. The consumer law now in addition to providing
safeguards and accountability against the traditional bricks and
mortar outlets also now covers e-commerce within its ambit. The
necessary changes to law plugs the gaping holes that
