IT service providers in offshore and nearshore locations have
had to change their day-to-day operations due to the recent
developments in the COVID-19 pandemic. Their customers – the
companies outsourcing – should monitor the situation closely
and follow-up with their providers in order to minimise any
negative impact on their businesses.
In recent years, many Western European companies have outsourced
IT services to service providers which are either based, or have
substantial parts of their operations based, in offshore locations
– predominantly in India, Vietnam and other parts of Asia but
recently also to some extent in South America – as well as
nearshore locations in Eastern Europe, such as Poland, Lithuania
and Ukraine. Access to large, highly qualified resource pools in
these offshore and nearshore locations has generally led to
significant cost reductions and high-quality services for
customers. At large, the move to offshore and nearshore locations
has been
