ARTICLE · 24 JULY 2025

CRA Moves To Online Mail For Businesses

Millar Kreklewetz

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As of May 2025, the Canada Revenue Agency (the "CRA") has begun implementing a significant change in how it communicates with businesses.

CanadaTax

Robert Kreklewetz

WHAT YOU NEED TO KNOW

As of May 2025, the Canada Revenue Agency (the "CRA") has begun implementing a significant change in how it communicates with businesses. Online mail is now the default method for delivering most CRA correspondence through the My Business Account portal.

This transition affects both new and existing businesses and is part of the CRA's ongoing movement towards online services – for better or for worse. Our report on what businesses really need to know about these changes is set out below.

Transition Timeline

According to the CRA news release dated May 7, 2025, the transition occurred in two key phases:

Effective May 12, 2025, new business and program account registrations will receive most of their business correspondence online in the My Business Account portal of their CRA account.

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