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ARTICLE · 05 JULY 2017

Change Is In The Airwaves: CRTC Expands The Wireless Code Of Conduct

McMillan LLP
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In June 2013, the Canadian Radio-Television and Telecommunications Commission ("CRTC") first issued the Wireless Code of Conduct (the "Wireless Code").

CanadaMedia, Telecoms, IT, Entertainment
Charles Chevrette
Charles Chevrette
Carl De Vuono
Carl De Vuono
Bruce McWilliam
Bruce McWilliam
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In June 2013, the Canadian Radio-Television and Telecommunications Commission ("CRTC") first issued the Wireless Code of Conduct (the "Wireless Code"). This mandatory code of conduct is aimed at providing consumer protection and regulating the business practices of Wireless Service Providers ("WSPs"), namely the mobile phone service providers. At the time, the CRTC planned to formally review the effectiveness of this new Wireless Code within three years and proceed with any additions or amendments as it found necessary, given changes in the dynamic marketplace 1.

Upon completing its formal review and proceeding to public consultations, the CRTC released Telecom Regulatory Policy CRTC 2017-200 ("Policy") on June 15, 2017. This new Policy amends the Wireless Code, found in Appendix 1 of the Policy, modernizing it to match the realities of the market. This bulletin will cover the primary changes to WSP practices brought about by the amendments to the Wireless Code,

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