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ARTICLE · 04 MARCH 2013

A Practical Guide To Software License Agreements: Maintenance And Support

Borden Ladner Gervais LLP
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Software license agreements usually include offerings of services – software maintenance and technical support – that are essential for the customer’s effective use of the licensed software.

CanadaIntellectual Property
Bradley Freedman
Bradley Freedman
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Software license agreements usually include offerings of services – software maintenance and technical support – that are essential for the customer's effective use of the licensed software. Customers should understand the nature and extent of the software vendor's service offerings, and consider whether those services, together with other risk management practices, will reasonably satisfy the customer's requirements.

SERVICE OFFERINGS

Software maintenance is usually comprised of software patches and fixes (to correct latent defects in licensed software) and software updates or incremental software releases (to provide minor improvements to licensed software). In some instances, software maintenance also includes major upgrades or new versions of licensed software.

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