No Discrimination In Failing To Enforce Perfume Policy

Susan Koivos has a 'scent and fragrance sensitivity', although precisely what that involves was not clearly established in her human rights complaint against her erstwhile employer: Koivos v Inteleservices Canada Inc, 2012 HRTO 1570. Koivos worked for Inteleservices, which operates a call centre, for a total of three days. During her job interview, she indicated that she was sensitive to scents and was assured that that wouldn't be a problem, as the company had a 'fragrance-free' policy in the workplace. The policy seems to have been lost on Buffy, one of the complainant's co-workers, whose perfume or cologne allegedly made Koivos feel unwell during a training session. Koivos complained to the trainer and the message appeared to have been communicated to Buffy. But Buffy seems, however, not to have been the only offender: Koivos claimed that another colleague's cologne brought on feelings of nausea. Upset, she approached a supervisor and said she couldn't continue with