Tight turnarounds and last minute additions - document management for the Banking Royal Commission

The Challenge

Our client, a professional association working in the financial services space, was required to produce documents for the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry (the Commission). The Commission's request was issued mid-December with response submissions and supporting documents required by the end of January 2018. This short six-week period included the Christmas and New Year shutdown period, which posed additional resourcing issues for the client. Failure to comply with the request from the Commission would result in custodial and financial sanctions.

During this brief period, the client was required to:

1. Identify and collect relevant documents;