We understand that it can be frustrating when your TPD claim isn't going well. But getting into a disagreement with your insurer can be a tricky affair, even when it is justified.
‘Unfair treatment' may not establish a basis for payment of a TPD claim
We see many instances of cases where customers ‘lock in' to a long term dispute with their insurer. Often it relates to way in which they have been unfairly treated along the way.
Yet for every case where concerns about unfair treatment are made out, there are many more cases where the customer still hasn't been able to prove the claim should be paid.
In this sense, we believe many people may be locked into a downward spiral – against their interests, where they may ‘win the battle' but have in fact ‘lost the war'.
