Ten Tips For Successful Workplace Investigations

Navigating the complexities of workplace investigations can be challenging and stressful for employers. However, as all employers will receive complaints at some point in time, it's important to know what to do (and not do) when it happens.

1. Understanding the complaint

Before leaping in, it's important to understand precisely what you're dealing with. Make sure you know who is involved, what is alleged to have happened, as well as when, where and, if possible, why it occurred. You should also try to understand what the complainant is seeking without making any promises. At this early stage, you should avoid making any commitments about how you propose to resolve the complaint.