WIRO's Solutions Group investigates and resolves complaints
made by injured workers about an insurer's conduct or decision
in managing a workers compensation claim.
The Solutions Group will endeavour to resolve complaints within
2 business days and does so by contacting the parties to clarify
any confusion and assist with negotiating a solution.
Complaints which are considered frivolous, vexatious, historical
or are those which relate to a close compensation claim will not be
investigated.
WIRO manages complaints in three stages:
- Preliminary Inquiries
Within 24 hours of receiving a complaint, the Solutions Group
will contact the insurer for more information about the issue so as
to determine an appropriate solution. The insurer will be requested
to respond within 48 hours.
