Trowers & Hamlins LLP > London, England > Firm Profile

‘Value added advice with a practical approach allows us to delegate much of the process as appropriate’

‘Excellent team, available and nimble able to unlock complicated situations.’

‘Excellent team. Alison Chivers is our go-to partner at the firm.’

‘Always available to offer sound advice and guidance.’

‘Alison Chivers and her team offer excellent support and are very prompt in responding to our requests for assistance.’

‘Scott Dorling understands a lot of what we are trying to achieve and even if the right questions has not been asked Scott makes the effort to get to the heart of the issue and provide excellent and thorough advice.’

‘Paul McDermott: his practical suggestions based on experience are greatly appreciated by my team.

Henna Malik’s hard work and attention to detail when reviewing documentation are are greatly valued by my team.’

‘The level and depth of advice is really exceptional. The client care shown is great. Paul McDermott and Victoria Thornton have been brilliant in supporting our procurement and have done everything asked of them, have delivered on time and to budget and have provided reassurance and objective advice and have taken direction from the client when necessary.’

‘I think Paul McDermott and Victoria Thornton have a fantastic relationship and very well balanced. They understand our concerns and anxieties and are able to address this with solid commercial advice drawing on a depth of experience that is significant. I couldn’t speak highly enough of them and I really enjoy working with them both, without them we wouldn’t have delivered the success we have achieved.’

‘Trowers offer expert and comprehensive commercial legal advice required for the successful negotiation and execution of complex real estate and finance deals involving the public sector.

Scott Dorling: I have always found Scott to be highly knowledgeable who works to understand and assemble the pieces required to sucessfully deliver complex projects, often through innovative structures. You want Scott on your side during difficult negotiations.’

‘The firm has excellent experience of the housing sector and understanding of client priorities and strength in depth. They have an excellent breadth of experience and provide excellent advice across all of our activities, enabling us to achieve our objectives. Billing and charges are clear, in line with estimates, and offer good value.’

‘Eleanor James and Neil Waller lead on our work programme, supported by Jane Kirkham – they work extremely well together as a team and continually deliver excellent service and advice to schedule. Their knowledge and approach has helped us to manage risks and opportunities well.’

‘They always go over and above what is agreed and expected and nurture the client relationship while keeping costs very reasonable for the service provided. They are proactive and work diligently to get projects finished in good time, often completing them ahead of deadlines.’

‘The Social Housing Finance team has extensive experience in the social housing sector, which has seen many changes through the years, and more increasing ESG related financing deals. The team is very responsive and knowledgeable.’

‘In-depth understanding of the social housing sector in both not for profit and the growing for profit provider space. Trowers’ ability to bring a width and depth of expertise to each area of discussion, as well as added value beyond any brief, is invaluable.’

‘Tonia Secker is an excellent lead for Trowers, very responsive, well-informed and connected, which she uses creatively to problem-solve.’

‘Sharron Webster – innovative, forward-thinking, always focused on how can you! Sharron gains a real understanding of your business and always has this knowledge at the forefront of her mind, enabling connections and networks to form and driving collaboration where there is a shared value across the sector.’

‘The Trowers team are always very well-organised and prepared for all meetings. They’ve had internal cross discipline conversations in advance of any of our legal meetings, meaning that we get efficient and rounded advice. They are a proactive team, identifying potential issues and flagging these early. Using outstanding issues lists to highlight and focus on key commercial elements to draw negotiations to swift conclusions.’

‘Amy Shaw – Always a pleasure to work with. Very attentive and goes above and beyond to ensure the client is fully briefed, aware of the commercial concerns and informed ahead of making decisions. Extremely knowledgeable about social housing and many of the complexities of grant funding, planning and regulation in a market where parameters are regularly changing.’

‘They understand the client brief, and challenge and explain things in a customer friendly way, which anyone can understand. It is a breadth of fresh air not to have complicated ‘legalese’.

‘The team are excellent in social housing, construction contracts, joint venture documentation and land purchase agreements. We use Trowers for the more complex schemes because of their breadth and depth of experience and UK wide presence. Their procurement advice is always excellent.’

‘Bespoke specialist services staff with extensive experience in the industry, but in particular the for-profit RP sector, which is a new emerging sector. Work in partnership to understand your business model, and how they can bring added value to this. Fair and transparent billing service’

‘The team work well together, across a range of specialisms, to offer a responsive and professional service to Social housing clients. They share a broad understanding of the drivers, constraints and legal complexity of regulated social housing businesses, and this, combined with the detailed knowledge and experience of each field, results in an efficient and effective service.’

‘Practical, pragmatic, up-to-date knowledge, industry experience. Energy and drive.’

‘Long-standing relationship with the sector and involvement in lots of cross-sector work on new initiatives.’

‘A highly skilled team with great personal skills, and excellent leadership.’

‘The diversity of the practice skills and competencies, along with the easy access to that wider team of specialists, makes this team unique.’

‘Amardeep Gill has great personal skills, and is brilliant at communicating with clients. He has a very astute legal mind, and a skillset to match his personality.‘

‘In my view they are the #1 firm in the rapidly expanding senior living sector, and understand that this sector is a combination of real estate and consumer legislation. This is an area where there will be considerable law reform in the coming years and Trowers are at the forefront of the thinking around this.’

‘Excellent team with unique extensive experience in the somewhat “unusual” field of NHS Property Management.’

‘Very impressed with the London healthcare team at Trowers & Hamlin. Their attention to detail, understanding of the market, and ability to simplify highly complicated issues into easy discussion points is crucial to their high standard of service. Their advice is both timely and accurate, and there is never any complaint or difficulty in going the extra mile for a tight deadline.’

‘Alison Chivers is extremely strong and able to support very efficiently.’

‘The Trowers team has a deep understanding of the real estate market, commercial drivers and their client’s goal. They have a broad range of expertise across the development lifecycle, from site acquisitions and planning to construction and delivery.’

‘Trowers give honest, frank and straightforward legal advice, enabling clients to evaluate situations with minimal ambiguity.’

‘The team was incredibly responsive and completed a complex deal in a very short period of time. Tom Calnan led the team and brought in expertise to ensure the deal was executed with the necessary experience and resources.’

‘The team work well together, across a range of specialisms to offer a responsive and professional service to Local Authority clients. They share a broad understanding of the drivers, constraints and legal complexity of local government businesses, and this, combined with the detailed knowledge and experience of each field, results in an efficient and effective service. They are good at ensuring the Brief is accurate, at setting realistic fee estimates and at alerting clients to approaching fee budget caps. Individuals are approachable and offer practical solutions to problems.’

‘I have worked with many individuals within Trowers, and all have been approachable, knowledgeable, and focussed on solutions to problems. They bring energy and drive to the team.’

‘The North West Affordable Team provide a holistic service with access to specialist Practitioners at a national level. The strength and depth of the service provided has been built up over 10s of years practice, working in the sector advising Government, Registered Providers, Local Authorities and other stakeholder maintaining long lasting relations with clients as a trusted, knowledgeable and skilled partner.’

‘Deep understanding of local government clients’ needs. Able to provide practical advice from often vague central government guidance.’

‘Suzanne Benson: Hugely experienced and able to get to the crux of a matter quickly and provide robust, actionable advice.’

‘Excellent team from partner to legal exec – comprehensive and user friendly approach to client. Also commercially minded.’

‘Alex Sharples is a stand-out Senior Associate with a great track record. He gives clear, practical advice and brings a big-ticket litigation ethos to his matters. He will clearly be one to watch in Exeter.’

‘We have always found Trowers & Hamlins to be professional and accurate with their advice. They provide us with all the facts in a timely manner, allowing us to confidently make employment and HR decisions. They are very approachable and accessible. We have never felt we are just a client. They know who we are, what we do and what we want to achieve. I always feel I can just pick up the phone and talk to them.’

‘Excellent knowledge of subject matter to answer queries. Clear advice both verbally and in writing.Is prepapred to give ‘proper’ advice as to ways to address issues, rather than ‘on the one hand this and on the other hand that’.’

‘Pragmatic commercially focused guidance – they let us know a range of options and the implications of each of them, rather than leading us down a set path. They understand our business in huge detail, and factor in our culture into all their discussions.’

‘The team in the Exeter office care about their clients and respond quickly and efficiently to questions we have asked.’

‘John Turnbull has given us prompt, good advice, which is invaluable to making store we stay on top of all HR functions within the company’

‘The team get to know your business and what it is that you need. The team run a weekly event which looks at different relevant topics and also co-create training sessions to develop managers.’

‘John Turnbull and Tom Stephenson are brilliant at adapting their communication and I really appreciate the honest conversations we can have which help us get to the best solution faster.’

‘John Turnbull is flexible in his approach, with a consideration for commerciality.’

‘Trowers and Hamlins provide exemplar legal services relating to social housing. Their staff teams are fully briefed and aware of the pertinent issues within the sector and are pro-active in their advice and approach.’

‘Jack Frier has been a pleasure to work with.’

‘Jack Frier has excellent communication qualities, and the ability to dissect complex issues and break them down into a way which is easy to understand.’

‘The team is very proactive and quick to respond to queries. The will raise flags and suggest solutions to issues. They are flexible and bring in team members as an when needed.’

‘Georgina Savill-James has led on my projects. She goes above and beyond to deal with issues and queries in a quick and efficient manner. She has represented our interests well and has made it a priority to understand what we as a client need. I can trust her to speak for me and represent my best interests.’

‘The T&H team is very knowledgeable about the housing association sector.’

‘Highly experienced team specialising in the affordable housing sector.’

‘I have worked closely with Jack Frier, and I have always found him to be extremely approachable, knowledgeable and helpful. He will always go out of his way to assist and provides a service above and beyond what would normally be expected.’

‘Trowers have an in-depth knowledge and understanding of the sector stemming from the long-standing support they have given to the Department for Education over the last decade. This expertise is particularly strong in the property and construction teams.’

‘The team at Trowers combine excellent technical expertise with commercial nous and it is this practical approach that I value particularly highly.’

‘The Trowers team has a deep understanding of the real estate market, commercial drivers and their client’s goal. They have a broad range of expertise across property sectors and the development lifecycle, from site to planning and from construction to delivery.’

‘Trowers’ commitment to real estate really shows in the service they provide us. The breadth and depth of Trowers real estate expertise inspires confidence that all aspects of a transaction will be dealt with by an experienced specialist, who really understands how real estate transactions should be run.’

‘Tom Calnan was flexible, responsive, and creative. He focused on the right balance of legal and business issues.’

‘There is clearly great rapport and trust amongst their team, which means we can trust them to work together to deliver what we need. A high level of partner contact is clearly a key element of Trowers client service model, at the same time as allowing more junior lawyers to take on responsibility.’

‘The Trowers’ team have been extremely efficient throughout the whole transactional process. Their communication was always strong and we knew they would always be able to help.’

‘Tim Hillier has an outstanding appreciation of complex building projects and, in particular, the financial structures behind them. His insight is clearly appreciated by the mixed international financial partnerships he advises on development projects in the jurisdiction.’

‘Clarissa Smith has an enviable practice in local authority outsourcing and construction in addition to a number of major names in construction.’

‘The team are very hands on and willing to work to put the client in the best possible position.’

‘Clarissa Smith is an excellent partner. She was well engaged with the detail, but also kept a helicopter view of the dispute so that the signal was not lost in the noise.’

‘Highly professional and considered advice. The team make the time to understand all issues and ensure all is understood before making recommendations.’

‘Clarissa Smith sets and maintains high standards which are mirrored through her team.’

‘Clarissa Smith is an excellent, creative and calm lead on a complex case.’

‘The Trowers’ team has a deep understanding of the real estate market, commercial drivers and their client’s goals.’

‘Nick Levy is a stand-out advisor who really takes the time to understand his client’s needs and priorities.’

‘They are simply excellent across the board. The team operates at a national level and the fact that each of their offices are integrated means that their client service is second to none.’

‘Paul Marco, Douglas Rhodes and Rachel Kerr are absolute super-stars.’

‘Doug Rhodes is an exceptional lawyer, happy to get immersed in the detail and willing to go the extra mile to get a result.’

‘The team at Trowers have enormous experience dealing with both claimants and defendants in travel related claims. As a result they have an excellent understanding of how this litigation works for both sides. They take a sensible pragmatic approach and get some excellent results.’

‘The partners are all extremely knowledgeable. Bronwen Courtenay-Stamp stands out as being one of the best partners in the area, acting for both claimants and defendants, as does Ian Brown. Tom Samford is also very effective.’

‘Very approachable, resourceful and helpful. Will go all out to assist. Good communications skills. Know what they are doing and will try to accommodate a business client’s needs within reason. You have peace of mind once they are onboard as you can leave it with them to progress the claim.’

‘We work with Ian Brown and Bronwen Courtenay-Stamp who are both very easy and pleasant to talk to. They listen and provide alternatives, where necessary. They go all out in providing assistance, whether it’s to liaise with the other party, insurer or any guidance.’

‘The construction team are really collaborative and have over the years built a deep understanding about what the sector requires while also balancing that with risk and the external market context. This makes for a pragmatic solutions-focussed approach.’

‘They explain things really clearly providing different points of view in a way which cuts through some of the complexities and puts it in layperson terms. Tom Holroyd delivers this.’

‘Their record of service to me and my family on legal issues across the board has always been first class.’

‘Amanda Rainford and Sophie Critchley are both very helpful and friendly, and with clear advice and excellent knowledge of their special area of work. I appreciate the attention they give to my business and also their persistence in following up issues – I doubt I could ask for better service.’

‘The team is always very helpful with a wide and extensive knowledge base in planning and the environment.’

‘Rory Stracey has been very helpful when looking at forthcoming legislative changes and acting as a sounding board as he has a wide knowledge of local government processes at District Council level.’

‘Technical strength with a practical approach, I regard as sound advisors on legal matters.’

‘The team at Trowers has never turned down a challenge. Some of what we require is fast-paced, quick and accurate transactions, with various parties.’

‘I have to say one of the key partners that stands out is Georgina Savill-James, when we approached her with the work we had, she was genuinely excited to come along on our journey with us.’

‘The firm has an excellent reputation for delivering a high quality service.’

‘Liz Mulley is on top of her cases and very efficient’

‘Jamie De Souza has the winning combination of being an excellent technical lawyer with great people skills in dealing with opponents and clients.’

‘Helen Briant is formidable in forming strategy and I was impressed by her ability to come up to proposed solutions in litigation; she is clearly someone who understands the importance of achieving the best possible outcome for her clients.’

‘Having moved from other firms where the service and engagement was poor, it was a breath of fresh air to receive prompt replies, clear advice and to feel that our business mattered to those people we were dealing with.’

‘The team are engaged, and proactive in their approach to dealing with both complex and simple matters. Compared to other practices, they are are responsive and fully engaged in the matter at hand.’

‘Digby Morgan is exceptional in his approach, and willing to make himself available both via email and via phone – ready to explain both complex and simple matters.’

‘A very knowledgeable team that will recommend and seek specialist support from colleagues or escalate complex matters as necessary to ensure that the practice provides a high quality service.’

‘They go above and beyond to meet clients deadlines and expectations. With regards to fees, they are open and upfront and maintain transparency of billing. All in all, a very astute and switched on team that provide all information and scenarios to enable clients to make informed decisions.’

‘They are responsive, personable and able to explain legal matters and considerations clearly and in layman’s terms.’

‘Approachable. Personable. Non pompous. Respectful. Diligent.’

‘The team is super dedicated and take the time to understand the client’s business, needs and outcomes from the project.’

‘The team has been great at providing a chart of fees, expected costs and work involved.’

‘One of the things I value most with our relationship is that I can ask all the daft questions without being made to feel daft. We also receive a very responsive service’.

‘We have worked with a number of individuals but my main contact is Emma Burrows, I can’t tell you how highly I value this relationship. Emma is supportive, pragmatic and kind in all of my dealings with her’.

‘As workloads change and new depts of T&H have been worked with, it is apparent that the standard of service is extremely high across all teams. The company’s ethos and values are modern and partnership working is valued. Challenging work areas are welcomed with a solution the objective. Would never hesitate to recommend this company who really stand out amongst the competition’.

‘More professional and knowledgeable about their specialist area. Willing to help resolve challenging situations and give a comprehensive, easy to understand work plan in terms of solving a problem. Friendly, accessible and nothing is ever too much bother’.

‘Helen Briant brings a litigator’s outlook to what can often be a sleepily conducted area of disputes. She is also able to take on contentious appointments. Helen Briant is a cut above the competition and is unafraid to get contentious’.

‘The team is long established with senior partners that have been with the firm a long time and have developed credible personal brands through their own work. They are able to offer great input at various price ranges that are not in anyway sub-par’.

‘Emma Burrows is a standout leader in her field. I have worked with her through various roles in my career and look forward to doing so in the future. She is a trusted ally of boards and CEOs for her ability to deliver clear, concise advice in context of the sector and its long term impact’.

‘Friendly and flexible, with creative problem-solving skills and good organisation’.

‘They are very smart and always pay attention to detail’.

‘Knowledgeable, with great communication and responsiveness’.

‘The team at Trowers and Hamlins is excellent’.

‘It has been a huge endeavour and they have consistently delivered excellent work and successfully managed extremely complex litigation’.

‘No matter who we engage with the advice it is always very clear and they understand our needs and what we are trying to achieve. The advice addresses the issue at heart and where there may be a different way to approach maters options are always provided. In addition, it is always a helpful and speedy turnaround.’

‘Scott Dorling understands a lot of what we are trying to achieve and even if the right question has not been asked Scott makes the effort to get to the heart of the issue and provide excellent and thorough advice.’ 

‘Deep knowledge of local government. Excellent people. Depth and breadth of team.’

‘Individuals at Trowers are all of a very high calibre.  What makes them stand out is the consistency and quality of their advice, their flexibility and willingness/ability to problem solve, and their responsiveness to the client.’

‘Excellent at identifying and reacting to our needs.’

‘They are proactive.’

‘Trowers have an in-depth knowledge and understanding of the sector stemming from the long-standing support they have given to the Department for Education over the last decade. This expertise is particularly strong in the property and construction teams.’

‘The team at Trowers combine excellent technical expertise with commercial nous and it is this practical approach that I value particularly highly. Nikolai Shepherd is a key asset. He is extremely knowledgeable and his pragmatic approach to resolving issues is invaluable.’

‘Sensible and pragmatic. Good at expectation management.’

‘Alex Burton: uber commercial – realistic, good eye on the bottom line.’

‘Very solid and respected firm in the public sector arena with a strong commercial approach.’

‘Dan Butler has an excellent “big picture” approach supported by Ellie O’Sullivan who is the perfect foil with her first rate attention to detail.’

‘Steve Dunseath is an extremely effective litigator, with a good tactical sense and a great manner with the most challenging of clients.’

‘Trowers are a diverse and forward-thinking practice. Their main strengths are that they learn about you and your business. The whole team is approachable and passionate. In all the years I have been using them they have always protected our interests. They act professionally and honestly.’

‘A good allocation of work between partners and associates ensures that clients get an effective and cost-efficient service.’

‘Dan Butler and Ellie O’Sullivan are both outstanding lawyers.’

‘They are not just about billing you for services rendered! They have become a part of our businesses and our growth. They are an extension of our own team and I know we can turn to them if and when we need them. Our main contact is Daniel Butler. He stands out from the crowd. He works with you. He takes time to understand your business.’

‘The team from Trowers has been a key and integral part of handling this contractual dispute which has now reached a successful conclusion. They are extremely knowledgeable, are proactive, and understood the political sensitivities of this issue. They are also very commercially minded which is essential when advising on such cases.’

‘The team have provided excellent support through our refinancing project, very responsive and ultimately have worked tirelessly alongside us to deliver the project on time, ensuring the right governance arrangements are place and ensuring all parties, from board through to finance team, have a robust understanding of the transaction and what is needed from them.’

‘The team have been outstanding in the support they have provided throughout the last two years. Their ability to break down complex legal documentation into a way that is understandable for a range of audiences has been fantastic.’

‘Willing to stand up against unreasonable requests from the other side, but strong enough to be able to advise where compromise can be made in order to achieve a deal. Excellent technical skills and good matter administration throughout the team.’

‘Neil Waller managed complex, interlocking negotiations with a wide variety of parties skilfully and doggedly to deliver outcomes within challenging timescales.’

‘There is a superb level of expertise in commercial landlord and tenant cases in this team.’

‘Strong team for housing associations, lenders and others in the market with particular focus and requirements – highly favoured by many of their clients over other panel firms from what I can see.’

‘Lynn James is absolutely superb. Very easy to deal with, a real eye for detail, leaves no stone unturned. Totally dependable, and will go out of her way (days off, evenings, whenever) to fit in a needed conversation. Sam Coward also worth of mention as a strong associate, has been very impressive in the last year on several matters.’

‘Personable, professional and courteous. Happy to explain anything for those less knowledgeable clients (like me!) in a clear and concise way.’

‘A great team with considerable experience in property litigation. Has a breadth of experience both of high value private clients and also public bodies and government ministries.’

‘Trowers & Hamlins have an in depth knowledge of dealing with housing associations and are proactive in keeping us informed of current and new legislation and case law. They also offer a range of free training sessions which are invaluable.’

‘I have worked closely with Lynn James who has a great understanding of shared ownership, leases and transfers. We have benefitted greatly from her advice, particularly with cases where an application has been made to the First Tier Property Tribunal. Lynn responds very quickly and goes the extra mile to make sure we have a full understanding of the law and explains things clearly.’

‘I would also mention Sam Coward who is very knowledgeable in the management of our commercial portfolio. Sam has provided one to one training and, again, explained things in a very simple way which we greatly appreciate.’

‘They provide extremely good quality work and have a wide and varied client base. They are one of the fastest growing teams in the South West and are a pleasure to work with. Commercial, efficient and easy to get on with.’

‘Emma Barnfield heads up the team and is a leading partner in the area of Property Litigation. Charlotte Brasher is one to watch for the future.’

‘The practice is excellent. The firm is a market leader with an extraordinary array of clients. Real superstars.’

‘The team are very adept at collaborative working so that one of the team can seamlessly step into any situation without the need for repetition of background or instructions.’

‘A number of the individuals in this team have shown a practical side so that common sense works alongside the technical expertise.’

‘The employment team is particularly knowledgeable on the social housing sector. They have throughout the pandemic been offering free weekly virtual employment webinars on current topics which have been really valuable and are of added value. We use Rebecca McGuirk a lot and she provides very sound advice which is practical rather than theoretical and balances legal advice and business reality. She has also provided value add support in terms of free clinics to our People Team a couple of times a year‘.

‘We work very well with the team at Trowers and they work professionally, efficiently and provide great overall support and advice. I work mainly with Rebecca McGuirk. It is frustrating when legal advisors sit on the fence when giving advice (I have found this with other competitors) but I don’t get this from Rebecca at Trowers & Hamlins, she has a no-nonsense, direct approach. She gives us sound advice and good guidance on complex matters. She works efficiently. I can rely on her for support whenever I need her‘.

‘The team has a wide range of skills meaning there is always someone who can help with our different questions and issues. They are supportive, friendly and commercially minded. Rebecca McGuirk is practical and pragmatic with her advice and support, she helps me solve the issues I have rather than telling me what I have to do. She has a wealth of knowledge’.

‘Makes you feel like an important customer. Rebecca McGuirk – very customer focussed and professional. Good understanding of our business environment. Highly responsive – even out of hours. Excellent service provided‘.

‘The whole approach is one of customer focus. They listen, support and give guidance in a clear non-jargon way and give recommendations on possible solutions that I would not have considered. They increased their social media presence during the pandemic, and held some invaluable online learning and updates to give us all some peace of mind‘.

‘I have worked with Rebecca McGuirk on a fair number of complex cases and have always felt able to pick up the phone to be able to ask the ‘stupid’ questions. As a care provider have faced a number of covid related queries and concerns that Rebecca has always been up to date and knowledgeable on in a very short space of time following government announcement/changes to regulations‘.

‘The responsiveness – direct access to who you need/ always available which is critical for some urgent HR issues. Ability to cut through complex cases and provide sound advice in plain English. Friendliness – always a pleasure to work with. Added value they bring – bring good practice from work with others/ put in touch with others/ free training which is of a fantastic standard’.

‘Rebecca McGuirk is an incredibly talented lawyer. Stands out from competitors due to: Always accessible, responsive when needed. Brings incredible insight/ good practice above and beyond the advice being sought. Brings a huge amount of added value to the relationship. Qualities are personal friendly approach, ability to get legal issues over in a straightforward way- no matter how complex, works hard to maintain great relationships, complete trust in advice/guidance built on years of support‘.

‘The team helped to bring a conclusion to a long running and rather thorny dispute. In practice, the issue was not especially complex, but the actions of the other side presented an ongoing challenge. The team worked well with a KC and through mediation to reach a settlement out of court.

‘Michael Green was a reassuring presence throughout the dispute, advising on strategy and next steps and providing great experience and insight.’

‘Laura Vernon is highly dynamic, responsive, and knowledgeable. Tactically astute and added great value to the process.’

‘A very knowledgeable team that will recommend and seek specialist support from colleagues or escalate complex matters as necessary to ensure that the practice provides a high quality service.’

‘Trowers go above and beyond to meet clients deadlines and expectations. In periods of absence they will ensure that all cases are covered by another member of the team. Open and upfront and maintain transparency of billing.’

‘Easy to communicate, friendly & flexibility, creative & problem solving organisation, attention to detail.’

‘Excellent all-round service.’

‘Hard-working and professional.’

‘Martin McFall is extremely responsive and commercially focused. He’s excellent at explaining complicated pensions issues in a straightforward manner. He is an absolute pleasure to work with and I always know I can trust his advice to be spot on.’

‘Trowers have a deep understanding of the social housing sector with a breath of expertise in all matters relating to general and M&A advice.’

‘Martin McFall has an excellent understanding of the social housing sector and the important role pensions advice has in M&A activity. Martin has excellent relationships with a wide variety of stakeholders, helping smooth communications and improving the pace of a transaction.’

‘The team has a diverse range of expertise in property finance, with a good breath of knowledge and experience. The commercial awareness of the team and ability to think about and pre-empt client needs and business sensitivities is excellent.’

‘As well as being very easy to work with, the Trowers & Hamlins team are really strong and experienced in cross border financing transactions involving inward investment into UK real estate, particularly development structures and Islamic finance.’

‘They are always communicative and responsive, and they are generally a pleasure to work with.’

‘Katharine Lewis provides clear instructions on offshore pieces and is always available to discuss matters. She keeps the client updated on timing and expectations (including on fees) which is greatly appreciated. Katharine is very personable, knowledgeable and a pleasure to deal with.’

‘Katharine Lewis is calm, organised, and leads from the front.’

‘Katharine is an excellent lawyer with close attention to detail and the ability to think broadly about all pertinent issues. She is a very effective project manager and is reliable and consistent.’

‘Dale Moulden is excellent in Islamic finance transactions.’

‘Eddie O’Hanrahan and Jon Grosvernor both deliver excellent service.’

‘The team are very responsive and when we have an issue or want to pursue an IP issue, the the team can put together a robust game plan to effectively resolve the issue.’

‘The individuals are very response and able to carry out the work in a quick time period, and I have recommended them to other businesses I work with.’

‘Very responsive and precise advice, very competent in trade mark issues.’

‘Caroline Hayward is an excellent, precise and efficiently working lawyer, diligent in legal analysis and good pragmatic approach on the commercial issues. Also, she is a very nice person to work with.’

‘I think that people working at Trowers & Hamlins in the IP division are unique since they have great attention to client’s needs, they are very responsive; they provide useful advice which allow clients to make decisions based on their needs. There is a human approach in the sense that IP professionals working with this firm provide advice to try and solve matters without going to Court, if possible.’

‘I work with Alice Gould and her team. She has great attention to client’s needs and is very responsive. She provides advice to try and solve matters without going to Court, if possible. I appreciate that I can easily call her and discuss matters on the phone in order to find solutions to a given problem.’

‘The team is very friendly and approachable with a great depth of knowledge and an ability to explain the most complicated of legal situations in an easily accessible and understandable manner.’

‘Caroline Hayward is very friendly and knowledgeable and always has the time for any level of legal problem.’

‘The team works very well together internally. Although we have one main contact, we can rely on the whole team to understand our needs and situation if we ever need to deal with a different team member.’

‘My loyalty is driven by the strength of their employment practice which provides practical, pragmatic, personal and highly professional support across the entire range of people management issues and whoever you engage with. They are a shining example of a real commitment to creating an inclusive practice and are champions of diversity, equity and belonging.’

‘Laura Welchew is an outstanding member of the team and has been a cornerstone of our legal support for many, many years.’

‘They are very responsive and demonstrate a clear and strong understanding of the issues and challenges which, as a small charity, we face. There is never a sense of us being deprioritised for potentially larger clients.’

‘Laura Welchew particularly stands out. She is very approachable, proactive and always friendly in her approach. Whilst always professional, her advice is accessible, pragmatic and focused. Highly recommended.’

‘Vikki Cunliffe is a highly capable legal professional, who has always provided my organisation with considered and insightful legal advice in a reliable and responsive way, often to tight deadlines sometimes with little or no warning.’

‘Very accessible team, easy and personable to deal with, give sound advice and always responsive/fast turnarounds. Enjoy the style, quality and regularity of their free training and discussion forums – Trowers Tuesdays and others.’

‘ I really enjoy working with Vikki Cunliffe as she is reliable, accessible and has secured some excellent tribunal results for us. Accurate advice is a given, but Vikki offers excellent customer service with it and at associate level, offers good value for the quality of support received.’

‘There is strength in depth. When the excellent lawyer that was advising me had to take an unavoidable leave of absence another partner stepped in who was also excellent.’

‘They are extremely knowledgeable, reliable and efficient.’

‘They are friendly; not at all stuffy, with a sense of humour.’

‘Nicola Ihnatowicz is a top-tier employment lawyer that combines personal skills with outstanding subject matter knowledge.’ 

‘Their advice is always very detailed and incredibly useful. It is the best legal employment advice I’ve ever had.’

‘Trowers Tuesday development sessions are very useful. We have had bespoke training from them which was also excellent. They have also been key to our HR policy review. Nothing phases them!’

‘Emma Burrows – Great leadership of the employment team we deal with as a whole and sets the expectations and standards we receive. Knows our industry and its challenges.’

‘Emma Burrows heads up the employment law and pensions division. She is always a pleasure to work with and is very clear and very supportive. She is genuinely interested in the work of our sector and the value it adds to society.’

‘Down-to-earth approach, making often complex legal arguments easy to understand.’

‘Very approachable and always available.’

‘A very strong team.‘

‘The team is very client committed and does a great job of getting stuck into the client team, allowing for a great working relationship.’

‘Excellent team – very quick to respond to queries.’

‘Helps its clients handle stressful situations while maintaining good humour throughout.’

‘Excellent team from partner to legal exec – comprehensive and user friendly approach to client. Also commercially minded.’

‘Alex Sharples is a stand-out Senior Associate with a great track record. He gives clear, practical advice and brings a big-ticket litigation ethos to his matters. He will clearly be one to watch in Exeter.’

‘The team work well together, across a range of specialisms to offer a responsive and professional service to Local Authority clients. They share a broad understanding of the drivers, constraints and legal complexity of local government businesses, and this, combined with the detailed knowledge and experience of each field, results in an efficient and effective service. They are good at ensuring the Brief is accurate, at setting realistic fee estimates and at alerting clients to approaching fee budget caps. Individuals are approachable and offer practical solutions to problems.’

‘I have worked with many individuals within Trowers, and all have been approachable, knowledgeable, and focussed on solutions to problems. They bring energy and drive to the team.’

‘The North West Affordable Team provide a holistic service with access to specialist Practitioners at a national level. The strength and depth of the service provided has been built up over 10s of years practice, working in the sector advising Government, Registered Providers, Local Authorities and other stakeholder maintaining long lasting relations with clients as a trusted, knowledgeable and skilled partner.’

‘Deep understanding of local government clients’ needs. Able to provide practical advice from often vague central government guidance.’

‘Suzanne Benson: Hugely experienced and able to get to the crux of a matter quickly and provide robust, actionable advice.’

‘We have always found Trowers & Hamlins to be professional and accurate with their advice. They provide us with all the facts in a timely manner, allowing us to confidently make employment and HR decisions. They are very approachable and accessible. We have never felt we are just a client. They know who we are, what we do and what we want to achieve. I always feel I can just pick up the phone and talk to them.’

‘Excellent knowledge of subject matter to answer queries. Clear advice both verbally and in writing.Is prepapred to give ‘proper’ advice as to ways to address issues, rather than ‘on the one hand this and on the other hand that’.’

‘Pragmatic commercially focused guidance – they let us know a range of options and the implications of each of them, rather than leading us down a set path. They understand our business in huge detail, and factor in our culture into all their discussions.’

‘The team in the Exeter office care about their clients and respond quickly and efficiently to questions we have asked.’

‘John Turnbull has given us prompt, good advice, which is invaluable to making store we stay on top of all HR functions within the company’

‘The team get to know your business and what it is that you need. The team run a weekly event which looks at different relevant topics and also co-create training sessions to develop managers.’

‘John Turnbull and Tom Stephenson are brilliant at adapting their communication and I really appreciate the honest conversations we can have which help us get to the best solution faster.’

‘John Turnbull is flexible in his approach, with a consideration for commerciality.’

‘The employment team is particularly knowledgeable on the social housing sector. They have throughout the pandemic been offering free weekly virtual employment webinars on current topics which have been really valuable and are of added value. We use Rebecca McGuirk a lot and she provides very sound advice which is practical rather than theoretical and balances legal advice and business reality. She has also provided value add support in terms of free clinics to our People Team a couple of times a year‘.

‘We work very well with the team at Trowers and they work professionally, efficiently and provide great overall support and advice. I work mainly with Rebecca McGuirk. It is frustrating when legal advisors sit on the fence when giving advice (I have found this with other competitors) but I don’t get this from Rebecca at Trowers & Hamlins, she has a no-nonsense, direct approach. She gives us sound advice and good guidance on complex matters. She works efficiently. I can rely on her for support whenever I need her‘.

‘The team has a wide range of skills meaning there is always someone who can help with our different questions and issues. They are supportive, friendly and commercially minded. Rebecca McGuirk is practical and pragmatic with her advice and support, she helps me solve the issues I have rather than telling me what I have to do. She has a wealth of knowledge’.

‘Makes you feel like an important customer. Rebecca McGuirk – very customer focussed and professional. Good understanding of our business environment. Highly responsive – even out of hours. Excellent service provided‘.

‘The whole approach is one of customer focus. They listen, support and give guidance in a clear non-jargon way and give recommendations on possible solutions that I would not have considered. They increased their social media presence during the pandemic, and held some invaluable online learning and updates to give us all some peace of mind‘.

‘I have worked with Rebecca McGuirk on a fair number of complex cases and have always felt able to pick up the phone to be able to ask the ‘stupid’ questions. As a care provider have faced a number of covid related queries and concerns that Rebecca has always been up to date and knowledgeable on in a very short space of time following government announcement/changes to regulations‘.

‘The responsiveness – direct access to who you need/ always available which is critical for some urgent HR issues. Ability to cut through complex cases and provide sound advice in plain English. Friendliness – always a pleasure to work with. Added value they bring – bring good practice from work with others/ put in touch with others/ free training which is of a fantastic standard’.

‘Rebecca McGuirk is an incredibly talented lawyer. Stands out from competitors due to: Always accessible, responsive when needed. Brings incredible insight/ good practice above and beyond the advice being sought. Brings a huge amount of added value to the relationship. Qualities are personal friendly approach, ability to get legal issues over in a straightforward way- no matter how complex, works hard to maintain great relationships, complete trust in advice/guidance built on years of support‘.

‘The team works very well together internally. Although we have one main contact, we can rely on the whole team to understand our needs and situation if we ever need to deal with a different team member.’

‘My loyalty is driven by the strength of their employment practice which provides practical, pragmatic, personal and highly professional support across the entire range of people management issues and whoever you engage with. They are a shining example of a real commitment to creating an inclusive practice and are champions of diversity, equity and belonging.’

‘Laura Welchew is an outstanding member of the team and has been a cornerstone of our legal support for many, many years.’

‘They are very responsive and demonstrate a clear and strong understanding of the issues and challenges which, as a small charity, we face. There is never a sense of us being deprioritised for potentially larger clients.’

‘Laura Welchew particularly stands out. She is very approachable, proactive and always friendly in her approach. Whilst always professional, her advice is accessible, pragmatic and focused. Highly recommended.’

‘Vikki Cunliffe is a highly capable legal professional, who has always provided my organisation with considered and insightful legal advice in a reliable and responsive way, often to tight deadlines sometimes with little or no warning.’

‘Very accessible team, easy and personable to deal with, give sound advice and always responsive/fast turnarounds. Enjoy the style, quality and regularity of their free training and discussion forums – Trowers Tuesdays and others.’

‘ I really enjoy working with Vikki Cunliffe as she is reliable, accessible and has secured some excellent tribunal results for us. Accurate advice is a given, but Vikki offers excellent customer service with it and at associate level, offers good value for the quality of support received.’