Guiding AI With A Human Touch: How AI's Limitations Make Us More Valuable, Not Less

Like much of the world, I have watched with fascination as new Artificial Intelligence (AI) technologies rolled out over the last year. Each new release is better than the last, with seemingly endless applications to improve our lives and businesses. But I have also watched with slight trepidation – not only because of AI's potential impact on jobs but also because I have witnessed the failure of new technologies to live up to their promises. With proper guidance, training, and governance, these new AI technologies will bring massive, positive change to the world. Without these best practices, AI can disappoint its users, and at worst result in negative impacts on businesses.

A recent experience crystallized this belief for me. I received an unsolicited (my boss may be reading this) recruiter email trumpeting the fact that their recommended positions were "powered by ChatGPT!" In short, they were all wildly unsuitable recommendations, and the fact that they were so