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ARTICLE · 27 OCTOBER 2025

Capita Cyber Security Breach – £14 Million Fine Issued

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The Information Commissioner's Office ("ICO") has imposed a £14 million fine on Capita for infringements of the UK General Data Protection Regulation ("UK GDPR") relating to a cyber security incident suffered by Capita...

United StatesTechnology

The Information Commissioner's Office ("ICO") has imposed a £14 million fine on Capita for infringements of the UK General Data Protection Regulation ("UK GDPR") relating to a cyber security incident suffered by Capita in 2023.

What happened?

In March 2023, Capita, a provider of professional services including pensions administration services, suffered a cyber security incident. An unauthorised person or persons ("threat actor") gained access to Capita's systems and removed data relating to over 6.6 million individuals, including data held by over 300 pension schemes. The threat actor subsequently deployed ransomware onto Capita's systems and reset all user passwords, preventing Capita staff from accessing their systems and network.

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