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ARTICLE · 30 MARCH 2026

60 Seconds On Tech & Sourcing: Is Your Outsourcing Contract Ready For The AI Revolution?

Loeb & Loeb LLP
Loeb & Loeb LLP
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Loeb & Loeb LLP

Loeb & Loeb LLP

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As AI becomes integral to service delivery, whether central to outsourcing services or merely used for incidental back-office operations...

United StatesTechnology
Kenneth Adler
Kenneth Adler

As AI becomes integral to service delivery, whether central to outsourcing services or merely used for incidental back-office operations, traditional outsourcing agreements often fall short of addressing today's AI-driven realities. Now is the time to review both legacy outsourcing contracts and template agreements to address AI's evolving role. Four critical areas demand immediate attention:

  • Business Outcomes: AI can make the "holy grail" of outcome-based service delivery achievable, but this requires rethinking commercial terms. Pricing models should reflect business results rather than labor hours, and service levels should measure outcomes as well as traditional efficiency metrics.

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