During the COVID pandemic, the prohibition of assisting live
sporting events benefited those in charged with its transmission.
This was the case of WIN SPORTS S.A.S., who is the only authorized
streaming platform for Colombian National League Soccer. While the
pandemic, the subscriptions increased in order for the consumers to
access, by the only mean possible, to the sporting events.
However, the Superintendence of Industry and Commerce received
several claims from consumers, due to impossibility to access the
service, service outage, service failover, among others.
Once investigated, the Superintendence of Industry and Commerce
found that multiple failures were recorded in the service provided.
Thus, it ordered to inform consumers, within its terms and
conditions, of the circumstances that may generate intermittence or
latency in the service, as well as to include a risk management
procedure in order to identify and evaluate possible failures and
implement
