Telecommunication Upgrades: Beware Of The Potential Pitfalls

This article was first published in Focus, the official newsletter of the New York State Hospitality & Tourism Association (January 2011).

There is little doubt that cutting-edge technology is essential in the highly-competitive hospitality industry – both to attract guests and meet their more-demanding-by-the-minute technology needs. Despite the obvious necessity and benefits of providing the newest and best technology, hotel owners and managers must be careful to avoid the pitfalls that can arise from opening their hotels to telecommunications companies. Important issues are all too often not addressed in agreements to provide telecommunications services to hotels, including the following.