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ARTICLE · 13 AUGUST 2024

Shoppers Expect Free, Fast Shipments, Convenient Return Process

AlixPartners Asia LLC
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The AlixPartners 2024 Home Delivery Survey finds that delayed orders impact 92% of shoppers' next purchase decision and consumers expect compensation when delays happen.

United StatesConsumer Protection
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The AlixPartners 2024 Home Delivery Survey finds that delayed orders impact 92% of shoppers' next purchase decision and consumers expect compensation when delays happen.

Read the full article on RetailCustomerExperience.com

Delayed orders impact 92% of shoppers' next purchase decision and consumers expect compensation when delays happen.

That's a prime findings from an AlixPartners study that also revealed expectations for free, fast shipments and convenient product returns is steadily increasing among online shoppers this year.

The study, "2024 U.S. Consumers & Executive Home Delivery Survey," analyzed evolving expectations among consumer when purchasing an online items and tracks how retail and brand leaders are striving to meet the evolving demands.

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