The second article in our 'Aviation - a brighter
tomorrow' series focuses on the need for airlines and operators
to improve the passenger experience as air travel resumes after
Covid-19.
As air travel resumes and passengers start to experience the new
measures put in place to keep them safe, airports and operators
need to make the most of the opportunity to focus on an improved
passenger experience.
Airport Security
One of the enduring impacts of the 9/11 terrorist attacks was a
step change in airport security, at least at international
airports. The security industry mushroomed. Criminal background
checks on airport employees, profiling of passengers, early
check-ins, identification checks, more law enforcement, the
screening of checked baggage and cargo, including X-ray machines,
full body scanners and hand inspections.
