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ARTICLE · 29 AUGUST 2025

Questions Insurers Should Be Asking About Their Clients' AI Usage

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As the use of AI in businesses operations continues to increase, insurance policies (even those which are not specifically targeted at AI risks such as professional indemnity policies) are increasingly picking up AI-related risks.

United KingdomTechnology
Joanna Wallens
Joanna Wallens
Thomas Gibby
Thomas Gibby

As the use of AI in businesses operations continues to increase, insurance policies (even those which are not specifically targeted at AI risks such as professional indemnity policies) are increasingly picking up AI-related risks.

This article covers what questions insurers may want to consider asking their clients about their AI usage. Naturally, the questions will vary by insurance product. However, we have set out a starter for 10 of some useful questions for insurers about AI.

General questions

  • What forms of AI are you using? This question is important to understand the specific technologies like machine learning, natural language processing, or others that a client is using.

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