Five Fault Lines That Will Shape The Next Phase Of AI

Much of the debate about AI and work has traditionally focused on capability: what the technology can do, which tasks it can automate and how quickly organisations can adopt it. But as organisations move from adoption to embedding, and from pilots to integration, the most important questions are shifting from what AI can do to what organisations choose to do with it. 

For senior leaders, those choices increasingly reach into the design of the organisation itself. What happens to the time saved by AI? How will people acquire expertise if technology takes over much of the work traditionally performed at the beginning of a career? How much authority over workers should be delegated to algorithms? Who will gain most from access to increasingly powerful tools? And how will the value created by AI ultimately be distributed?