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ARTICLE · 28 JANUARY 2004

Mobile Working’s Role in e-Government

In this paper Simon Godfrey highlights the enormous potential of mobile to improve service delivery. It examines issues around mobile deployment and suggests some answers. The paper does not analyse different mobile technologies ­ that has been done elsewhere ­ but illustrates why mobile e-government is not about technology, but informed business decisions

United KingdomStrategy
Simon Godfrey
Simon Godfrey

In this paper Simon Godfrey highlights the enormous potential of mobile to improve service delivery. It examines issues around mobile deployment and suggests some answers. The paper does not analyse different mobile technologies ­ that has been done elsewhere ­ but illustrates why mobile e-government is not about technology, but informed business decisions.

The most likely candidates for early adoption of new mobile technologies include:

  • the police
  • social workers
  • ambulance staff
  • fire brigades
  • health and safety inspectors
  • farm and veterinary inspectors
  • rivers and waterways staff
  • small business advisors
  • Inland Revenue and Customs & Excise personnel in the field
  • housing department employees.

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