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ARTICLE · 04 JULY 2000

Forte Hotel Group Wins Three Awards For HR Excellence

KPMG
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United KingdomStrategy

Winning Category:

Overall Winner

Winning Category:

Contribution to Business Strategy - Forte Hotel Group

The HR function is now recognised as one of the principle strategic drivers at the Forte Hotel Group. The HR function has developed so that it is now seen as a full partner in the business, providing facilitation support to a business strategy that has a major HR component at its heart. As a result, employee turnover has reduced by 20 percentage points and customer satisfaction figures have risen significantly.

Winning Category:

Excellence in Change Management - Forte Hotel Group

Forte Hotel Group has also been recognised in the 'Excellence in Change Management' category, due to the success of their Commitment to Excellence initiative. Importantly, the aims of this programme - namely, to develop a culture that supports excellence in customer service - are central to the business strategy of the Forte Hotel Group. Forte has made dramatic progress in instituting a culture

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