Citizens in Scotland are open to engaging more with the public
sector online. But for the Scottish Public Sector to realise its
digital ambition of innovative and integrated public services it
must not forget those citizens who can't use digital
services.
Background
In September 2012 the Scottish Government published
'Scotland's Digital Future: Delivery of Public
Services' in response to the McClelland and Christie reviews
and announced a digital public services vision. By delivering
public services primarily online, this ambition targets an improved
experience for citizens of government services, at a reduced cost
to the public purse.
In Scotland, we now have established digital public services
strategies in each sector and mature governance arrangements that
oversees their delivery. This achievement should not be
underestimated. In a sector such as health, where each
organisation is fairly automatous, the desire to work
collaboratively to improve the
