Winning Category:
Excellence in Knowledge Management - British Telecom
This award recognises BT's immense investment in knowledge management, with 200 people working on this area alone. The HR function is heavily involved with KM activities, both in managing its own knowledge and in supporting the activities of other business units. BT's comprehensive intranet is the building block for the whole organisation: used by 80,000 people a day, it encompasses electronic libraries, electronic learning through the BT Academy, virtual discussions, skills databases and directories, and conference calling which enables mutual use of screens by the attendees.
To maximise successful sharing of knowledge, managers are assessed on their level of knowledge sharing and collaborative working, and a range of enducements and rewards have been put in place to provide further incentive to share knowledge. By using such innovative techniques, BT has managed to avoid the trap of trying to capture tacit
