Vernon Hill, chairman and founder of Metro Bank, provides an
insight into the bank's unique business model and rapid
success.
Metro Bank is a revolutionary UK high street bank. We've
grown at an incredible rate since our launch in July 2010. With
more than 950 colleagues, 21 stores, over 230,000 business and
personal customer accounts, and a billion in deposits, we are truly
demonstrating that the British public is desperate for a real
banking alternative.
Customer relationships
The experience of building Metro Bank has been nothing short of
exhilarating. As the only high street bank to launch from scratch
in more than 100 years, we've had to break through a century of
resistance in Britain's financial environment. Now, three years
on, we are often asked about the strategy and organisational
challenges behind our rapid growth. A large part of our success is
due to the fact that we treat banking like any other customer
service industry and we regularly compare
