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ARTICLE · 16 AUGUST 2022

Patient Safety Fears After GP Surgery Limits Patient Access

Lanyon Bowdler
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In a message to patients on 22 June 2022, Donnington Medical Practice in Telford has indicated that they are now only prioritising ‘urgent' assistance for patients due to staffing issues.

United KingdomLitigation, Mediation & Arbitration
Henry Lane
Henry Lane

In a message to patients on 22 June 2022, Donnington Medical Practice in Telford has indicated that they are now only prioritising 'urgent' assistance for patients due to staffing issues.

This message lacks any meaningful detail and raises significant concerns as to the meaning of 'urgency' in this context. In particular, there is no guidance as to:

  • What constitutes 'urgent' medical assistance?
  • Where should patients go in the first instance?
  • How do patients know what is "urgent" and what is not?
  • How does this fit in with 'urgent' assistance that requires urgent hospital treatment?
  • Are patients better off seeking assistance at A&E or elsewhere?
  • How patients are to obtain prescriptions, test results and medications?

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