How Effective Do We Perceive Telecoms Dispute Resolution To Be?

The growth of the electronic communications sector and the changes in its regulatory framework have increased the genuine need for an efficient dispute resolution system.

The most appropriate dispute resolution mechanism and forum may vary depending on the maturity of a country's telecommunications market, its regulatory framework and general business culture, and the underlying disputed issues and policies. Nevertheless, the parties' expectations appear to converge towards the following attributes of any particular dispute resolution mechanism:

• certainty
• timeliness
• quality
• fairness
• effectiveness

We appreciate this will not be entirely scientific, but we are attempting to survey the key stakeholders' degree of confidence in relying on the available dispute resolution methods in the communications sector in their respective jurisdictions.