The online divorce service was rolled out by HMCTS on 1 May 2018
following a successful pilot in 2017. Similar to the HMRC online
tax portal, the service allows members of the public to apply for a
divorce online without legal representation by completing the
process via a smart input form, including processing payment and
uploading the relevant supporting evidence.
Using non-technical language and offering prompts and guidance
to assist completion, the online service has proved to be a huge
success. It is efficient, paperless, user friendly and improves
access to justice. The service has also reduced the potential scope
for error; the form will be rejected unless it has been completed
correctly. The Ministry of Justice claims that the service has
contributed to a 95% drop in the number of applications being
returned due to mistakes when compared with paper forms.