E.On To Pay £7.75m For Overcharging Customers

E.On, one of the UK's biggest energy firms, has agreed with Ofgem to pay a penalty of £7.75 million for overcharging its customers.

Ofgem says that the penalty reflects repeated failures to adhere to billing rules and late disclosure of price changes.

Customers were charged higher exit fees upon price hike announcements and some customers paid too much for their energy while in the process of switching providers.

The level of penalty package also reflects that E.On made the same error in the past and made senior-level commitments that it rectified its processes. It was also taken into account that E.On notified Ofgem of the billing issues and cooperated throughout the investigation.